Privacy Policy
At Syntexion (“we”, “our”, “us”), your privacy is of paramount importance. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our services — including our website, digital platforms, and any products developed or maintained by us. By using our services, you consent to the practices described in this policy.
This document is intended to help you understand what data we collect, why we collect it, and how you can control it.
1. Information We Collect
We collect information that you provide directly to us, such as when you fill out a contact form, request a quote, register an account, subscribe to a newsletter, or communicate with our team. This may include your name, email address, phone number, company name, project details, and any other data you voluntarily submit.
In addition to direct input, we also collect certain technical data automatically when you use our services. This may include your IP address, device type, browser information, geographic location, and usage behavior. We gather this data through cookies, log files, and other tracking technologies to help us improve performance and user experience.
2. How We Use Your Information
The information we collect is used to provide, operate, and improve our services. This includes understanding your needs, customizing solutions, communicating updates, sending invoices, managing projects, and offering customer support.
We may also use your information to send promotional content, marketing campaigns, service updates, and company announcements. You may opt out of these communications at any time by following the unsubscribe instructions included in our emails.
If you use our AI-based tools or development services, we may collect and process input and output data to train and improve our systems. All sensitive data will be handled with confidentiality and will not be shared without consent.
3. Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties. However, we may share information with trusted service providers and partners who assist us in delivering our services — such as cloud storage providers, payment processors, hosting services, or analytics platforms. These parties are bound by confidentiality agreements and are only permitted to use your information as necessary to perform their functions.
We may also disclose information if required by law, legal process, or governmental request, or to protect our legal rights, users, or the public from harm.
4. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, it will be securely deleted or anonymized to prevent unauthorized use.
For clients, project-related data may be stored for archival, legal, or administrative purposes unless specifically requested otherwise.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and measure performance. Cookies help us understand how users interact with our website so we can improve content and functionality.
You may control or disable cookies through your browser settings, but doing so may limit some features of our site. By continuing to use our website, you consent to our use of cookies as outlined in this policy.
6. Your Rights and Choices
You have the right to access, update, correct, or delete your personal information at any time. You may also request that we limit the use of your data, withdraw your consent, or object to processing in certain circumstances.
If you wish to exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.
7. Data Security
8. Children’s Privacy
Our services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children under 13 (or the age of digital consent in your region). If we become aware of any such data, we will take immediate steps to delete it.
9. International Data Transfers
If you access our services from outside our operating country, please note that your data may be transferred to and processed in a different jurisdiction. By using our services, you agree to this transfer and processing, subject to local laws and safeguards.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. When changes are made, we will update the “Effective Date” at the top of this page. We encourage you to review this policy regularly to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or complaints about these Terms and Conditions, please contact us at contact@syntexion.com. We are committed to resolving concerns in a timely and fair manner.
